Phrasal Verbs

Useful Expressions

Confusing Words

Canada/Festivals

Articles

Links

Online Resources

About Me

• Asking for Things/Service at a Hotel

   

  • May I have an extra pillow, please?

  • May I have an extra blanket, please?

  • Do you have an iron that I may borrow?

  • Could you send some shampoo up to my room, please?

  • Could you call me a taxi, please?

  • Can I leave my luggage here until later today?

  • I'd like a wake-up call at 6:30, please.

• Complaining about the Room/Service at a Hotel

   

  • The TV in my room doesn't seem to work.

  • The air-conditioner in my room is not cold enough.

  • There is no heat in my room.

  • The tap in the bathroom is dripping.

  • The toilet in my room doesn't flush.

  • The room is very dirty.

  • My room faces the main street and it's very noisy.

  • I asked for a non-smoking room, but I got a smoking room.

  • The person next to my room has his TV turned on really loud.  I can't sleep.

  • There seems to be a party going on in the room next to ours.  We can't sleep.

  • I ordered room service over 30 minutes ago, but I am still waiting for the food.

Examples:

Dialog 1:  (Keiko is in her hotel room) 

• Clerk:      Front desk.  May I help you?

• Keiko:     Yes.  This is Room 2234.  May I have some extra towels please?

• Clerk:      Sure.  I send some up right away.

• Keiko:     Oh, and could I borrow an iron?

• Clerk:      Certainly.  I'll send one up with the towels.

• Keiko:     Great!  Oh, I'd like a wake-up call tomorrow morning, please.

• Clerk:      Certainly.  What time would you like us to call you?

• Keiko:     Umm... 7 a.m. would be fine.

• Clerk:      Sure. 

• Keiko:     Thanks a lot.

• Clerk:      You're welcome.

Dialog 2:  (Ann is not too happy with her room.  She is having a word with the front desk clerk) 

• Ann:       Excuse me, I am staying at Room 323.  My room faces the main street and it's very noisy.  Also, there doesn't seem to be heat in my room.  Could you change my room?

• Clerk:    Umm... Let me check to see if there are any vacant rooms...  Ah, I can let you have Room 468.  It's facing the garden so it should be a lot quieter.

• Ann:     Oh, fantastic!  I hope there's heat in this room!

• Clerk:   I'm sure there is, but if there's any problem, please let me know.

• Ann:    Thanks a lot for your help.

• Clerk:  You're welcome.  Enjoy your stay.

Dialog 3:  (John can't sleep!) 

• Clerk:    Front desk.  May I help you?

• John:    Yes, this is Room 332.  There seems to be a party going on in the room next door.  It's very noisy and I can't sleep! 

• Clerk:   OK.  I'll send someone up right away.  We're sorry about that.

• John:   Well, it's not your fault.  Thanks for your attention.

• Clerk:  You're welcome.  Good night sir.

Exercise - Click on the link below:

• Matching Exercise

<Back to Module 7    Go to Unit 7.4>