Which of the following answer is NOT appropriate?
A: Who's calling please?
B: ____

1.   ?    This is Ken Li from ABC Company.
2.   ?    Ken Li, from ABC Company.
3.   ?    I am Ken Li.

Which of the following answer is NOT appropriate?
A: Would you like to leave a message?
B: _____

1.   ?    Yes, please ask Mr. Li to call me back.
2.   ?    Yes, I would.
3.   ?    No, that's OK. I'll call back later.

Which of the following answer is NOT appropriate?
A: Mr. Li is off today. Could I take a message?
B: _____

1.   ?    Yes, you could.
2.   ?    Yes, please ask him to call me back.
3.   ?    No, I'll call back later. Thanks.

Which of the following answer is NOT appropriate?
A: I'm sorry, you've got the wrong number.
B: _____

1.   ?    Oh, sorry.
2.   ?    No kidding!
3.   ?    Sorry to disturb you.

Which of the following answer is NOT appropriate?
A: Sato Corporation. May I help you?
B: _____

1.   ?    Could I speak to Mr. Sato, please?
2.   ?    Is Mr. Sato there?
3.   ?    Put Sato on the phone.

Which of the following answer is NOT appropriate?
A: Is Ken there please?
B: _____

1.   ?    Yes, he is.
2.   ?    Yes, hold on please.
3.   ?    He's not here. Can I take a message?

Which of the following answer is NOT right?
A: Would you like to leave a message?
B: _____

1.   ?    No, I'll call back later.
2.   ?    No, I'll call him again later.
3.   ?    No, I'll call to him later.

Which of the following answer is NOT appropriate?
A: Mr. Jones is not available right now.
B: _____

1.   ?    When do you expect him to be available?
2.   ?    is there any other way I can reach him?
3.   ?    Why isn't he available?

Which of the following answer is NOT appropriate?
A: Nice talking to you.
B: _____

1.   ?    Nice talking to you, too.
2.   ?    Same here.
3.   ?    OK.

Which of the following answer is NOT appropriate?
A: Can I call you back this afternoon?
B: _____

1.   ?    Sure. No problem.
2.   ?    I won't be in the office this afternoon. How about tomorrow morning?
3.   ?    No, you can't.